Friday, July 11, 2008
Help Desk Update
Normally, this is Granddaughter blogging day for me. However, I have spent the better part of three days trying to get some software downloaded and the fucking download kept timing out. Finally, yesterday, I tried again and it worked! So then I called the help desk because I needed more information for the installation. That all went well, until I went to sign in. There was a firewall, something preventing me from logging in, some license agreement bullshit. So I call the office, and they try to conference me with the help desk. But that kept disconnecting, as K. doesn't really know how to do the conference call thing. So she tells me she'll call me back. She talks to the same three people I talked to, and finally the one guy says, "You know, it would be a whole lot easier if she just uses 'GoToMyPC'."
Well, fuck me sideways. Where's my easy button?